Why NeuNet > Our Methodology

NeuNet draws on broad industry experience and hundreds of successful implementations to recommend best practices, suggest innovative uses of Salesforce.com

During client engagements, NeuNet utilizes a unique implementation methodology called crmCoach™ to prototype and refine effective cloud solutions. They recommend industry best practices, suggest innovative uses of Salesforce.com functionality, and provide well-architected custom solutions. “Our team of certified Salesforce administrators, consultants, and developers will quickly evaluate your needs, select and implement the right Salesforce.com functionality, and innovate when needed to help businesses run more efficiently,” remarks Liljegren. “This high-touch approach means every customer receives a start-to-finish solution, tailored to their specific objectives and requirements. With three levels of online or onsite reviews, the functionality works, the analytics are right, and users adopt Salesforce.com quickly.”

NeuNet’s crmCoach strategy models the relationship between an Olympic athlete and their professional coach. The athlete competes but the coach provides valuable guidance and expertise. In the crmCoach process, NeuNet listens to understand customer’s goals, requirements and business processes, then prototypes this functionality in Salesforce.com, and reviews the solution with the customer to identify any required refinements. The company organizes data from back-end databases, email solutions, and individual data sources and imports them into Salesforce.com utilizing the relational database features to manage data more efficiently. They create analytics for real-time visibility into data by using reports and dashboards. “The users receive their own dashboard with real-time analytics based on their position, goals and objectives,” says Liljegren. An ongoing issue ticketing process ensures all critical items are addressed and resolved for go-live. Salesforce1, the Salesforce.com mobile application, ensures that users can access and manage accounts, contacts, opportunities, activities and cases from any mobile device.

NeuNet draws on broad industry experience and hundreds of successful implementations to recommend best practices, suggest innovative uses of Salesforce.com functionality, and provide well-architected custom solutions. Often a company needs to integrate back-end, accounting, or ERP systems with CRM. NeuNet has the technical expertise and 30 years of experience with both database and application level integration. Their in-depth knowledge has helped integrate data from a variety of ERP applications including Microsoft Dynamics, Infor, QAD, SysPro, Macola, MAS, JD Edwards, Oracle and SAP. With on-staff accountants, NeuNet also implements FinancialForce accounting and supply chain solutions in the cloud. Even complex projects can be implemented at competitive cost using a variety of contract, on-site, off-site and dedicated, full-time offshore resources.

NeuNet employs a unique "Prototype and Review" methodology with every client. Once your business goals and requirements are gathered and agreed upon during our discovery process, we go to work prototyping your Salesforce.com solution that reflects these requirements. We then conduct regularly scheduled review calls (with screen-sharing) to go over your Salesforce.com system directly with you (usually 1-2 hours). We call them "Configuration Reviews" and encourage your feedback and suggestions to improve the system. We then go back to work in your Salesforce.com application and implement your suggestions in preparation for the next "Configuration Review" (usually 1 per week). We find that after 3-4 of these Configuration Reviews, your Salesforce.com application enforces your business processes and is ready for live testing with your end users.
Along the way, we schedule specific weekly calls (with screen sharing) and conduct Power User Training (typically 1 hour per week) where you take control inside your Salesforce.com application as we guide you through click by click. This empowers you to self-manage your application and enhances your ability to make changes going forward without the need of a consultant. Certainly, we provide on-going to support to our clients but our goal is to empower you to self-manage Salesforce.com.

Using this unique approach, NeuNet implemented Salesforce.com solutions for seven of the twenty divisions of a worldwide construction equipment manufacturer, two divisions of a large industrial supply sales company, and hundreds of small or mid-sized businesses. Moving forward, Liljegren is looking to partner with companies that are ready to convert their existing ERP or legacy applications to the cloud. “We meet customer demands through a combination of on premise consulting and off-site development that gives the ability to scale large projects easily and cost effectively,” concludes Liljegren. NeuNet Consultants can be found on the Salesforce.com AppExchange under Consulting Partners.